Privacy Policy

Last updated: November 2024

Voglitousl is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

1. Information We Collect

Information You Provide Directly

When you contact us or request our services, we may collect:

• Your name and contact details (email address)
• Information about your fuel usage and requirements
• Business information relevant to your consultation
• Any other information you choose to provide in correspondence

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our consulting services
• Deliver personalised fuel comparison analyses and recommendations
• Improve our website and services
• Comply with legal obligations
• Communicate with you about our services when you have consented

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: To provide the services you have requested
• Legitimate interests: To improve our services and maintain security
• Consent: For marketing communications where applicable
• Legal compliance: To meet our legal obligations

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist in our operations (subject to confidentiality agreements)
• Professional advisers where necessary
• Law enforcement or regulatory bodies when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication procedures
• Regular security assessments
• Staff training on data protection

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typical retention periods are:

• Consultation records: 7 years from the end of our engagement
• Marketing consent records: Until consent is withdrawn
• Website analytics data: 26 months

7. Your Rights

Under data protection law, you have rights including:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us using the details below.

8. Cookies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. International Transfers

Your personal data is primarily processed and stored within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Voglitousl
47 Kensington High Street
London, W8 5ED
United Kingdom

Email: [email protected]

12. Supervisory Authority

If you are not satisfied with our response to any complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.